Managing your Supply Chain - Voice of the Customer

When ~ 19th February 2014*

Time ~ 9.30am ~12.30pm*

Where ~ Royal Wootton Bassett, Swindon*

This workshop gives an introduction to the process of capturing a customer’s expectations, preferences and aversions by producing a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives.

• To develop customer focus
• To be able to capture customer requirements
• To prioritise the customer requirements
• To be able to communicate customer requirements effectively

The event is suitable for Business Leaders and Managers from a manufacturing company.

Please note places are limited, therefore, we can only accept 2 delegates per company.

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