When ~ 19th February 2014*
Time ~ 9.30am ~12.30pm*
Where ~ Royal Wootton Bassett, Swindon*
This workshop gives an introduction to the process of capturing a customer’s expectations, preferences and aversions by producing a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives.
AIMS OF THE WORKSHOP
• To develop customer focus
• To be able to capture customer requirements
• To prioritise the customer requirements
• To be able to communicate customer requirements effectively
The event is suitable for Business Leaders and Managers from a manufacturing company.
Please note places are limited, therefore, we can only accept 2 delegates per company.